Privacy Policy
How we collect, use, and protect information submitted through our website and quote forms.
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Privacy Policy
By accessing or using the North Custom Packaging website, you acknowledge and agree to this Privacy Policy.
At North Custom Packaging, protecting the privacy of our website visitors and customers is a priority. We collect and use personal information only where reasonably necessary to process orders, provide customer support, arrange shipping, communicate with customers, improve our services, and meet legal or regulatory obligations.
We do not sell personal information or share it with third parties for unrelated marketing or promotional purposes.
SMS Communications and Consent
North Custom Packaging may send text messages to customers who have provided valid consent to receive SMS communications.
We will not sell, rent, or share your SMS opt-in information with third parties for marketing or promotional purposes.
We may share limited personal information with service providers that assist us in delivering SMS communications, including messaging platform providers, telecommunications carriers, and technical vendors. These providers may use the information only to support the delivery and operation of our messaging services.
Text messaging originator opt-in data and consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.
Legal Age for Website Use
The North Custom Packaging website is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16.
By using this website, submitting personal information, or placing an order, you confirm that you are legally permitted to do so.
If you believe that a child has provided personal information to us without proper authorization, please contact North Custom Packaging so that we can review and remove the information where appropriate.
Personal Data We May Collect
When you browse our website, contact us, create an account, request a quotation, or place an order, we may collect the following categories of information:
Contact Information
- Full name
- Email address
- Telephone or mobile number
- Billing address
- Shipping address
- Company or business information
Order, Shipping, and Delivery Information
- Recipient names and contact numbers
- Delivery destinations
- Shipping routes and forwarding instructions
- Order numbers and tracking information
- Shipment and delivery status
- Product types and quantities
- Custom packaging specifications
- Other information required to manufacture and deliver your order
Account Information
- Username
- Password or authentication credentials
- Account preferences
- Login and account activity
Passwords may be stored in an encrypted or otherwise protected format. Customers are responsible for maintaining the confidentiality of their account credentials.
Payment and Transaction Information
When processing an order, we may collect or receive information related to your payment, including:
- Billing details
- Payment method
- Transaction reference numbers
- Bank or wire-transfer information
- Payment status
- Invoice and purchase records
Payment card information may be processed directly by authorized third-party payment processors. North Custom Packaging may not directly store complete payment card details.
Technical and Website Usage Information
We may automatically collect certain information when you use our website, including:
- IP address
- Device type and device identifiers
- Browser type and browser settings
- Operating system
- Referring website addresses
- Pages and content accessed
- Date and time of website activity
- Approximate geolocation information
- Email engagement or tracking information
- Website usage and interaction data
Customer Activity and Communications
We may also collect information relating to your interactions with North Custom Packaging, including:
- Purchase and quotation history
- Login history
- Product and communication preferences
- Customer service communications
- Email, telephone, chat, and SMS correspondence
- Feedback, reviews, and survey responses
How and Why We Use Personal Data
North Custom Packaging may use personal information for the following business and lawful purposes:
- To prepare quotations and process customer orders
- To manufacture customized packaging products
- To process payments and issue invoices
- To arrange shipping, tracking, and delivery
- To communicate about orders, proofs, payments, and deliveries
- To provide customer service and respond to inquiries
- To create and manage customer accounts
- To send service-related emails and text messages
- To send marketing communications where consent has been provided
- To maintain website security and prevent fraud
- To diagnose technical problems and improve website performance
- To analyze customer preferences and improve our products and services
- To maintain financial, tax, and business records
- To comply with legal, regulatory, and contractual obligations
- To establish, exercise, or defend legal claims
How We May Share Personal Data
North Custom Packaging may share personal information only where reasonably necessary for the purposes described in this Privacy Policy.
Information may be shared with the following categories of recipients:
- Website hosting and technology providers
- Payment processors and financial institutions
- Shipping companies, couriers, and logistics providers
- Printing, manufacturing, and fulfillment partners
- Customer relationship management and communication platforms
- Email and SMS service providers
- Professional advisors, including accountants, auditors, consultants, and attorneys
- Affiliated businesses involved in fulfilling customer orders
- Government agencies, courts, regulators, or law-enforcement authorities where legally required
- Potential buyers, investors, or successors in connection with a business transaction
Third-party service providers are permitted to use personal information only to perform services on our behalf or as otherwise permitted or required by law.
Mobile Information and Marketing
No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.
This restriction includes text messaging originator opt-in data and consent information. Such information will not be sold or provided to third parties for unrelated advertising, marketing, or promotional activities.
Information may be provided to trusted service providers only where necessary to operate our communications, deliver requested text messages, maintain technical systems, or comply with legal obligations.
Data Security
North Custom Packaging uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should use strong passwords and avoid sharing account credentials with unauthorized individuals.
Updates to This Privacy Policy
North Custom Packaging may update this Privacy Policy from time to time to reflect changes in our services, business practices, technologies, or legal obligations.
Any updated version will become effective when it is published on this website. Continued use of the website after an update indicates acknowledgment of the revised Privacy Policy.